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ISO/IEC 2000-1:2005

ISO/IEC2000-1:2005 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. The scope includes:

Requirements for a management system
Planning and implementing services management
Planning and implementing new or changed services
Service delivery processes
Relationship processes
Resolution processes
Control processes and Release processes

ISO/IEC 2000-1:2005

Defines the Requirements for a service provider to deliver managed services. It is based on BS 15000-2, which has been superseded. It may be used

To improve services
To benchmark IT service management
By businesses that are going out to tender for their services
To provide a consistent approach by all service providers in a supply chain
As the basis for an independent assessment
To demonstrate the ability to meet customer requirements

ISO/IEC 2000-1:2005

Promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements.

Who Will Apply?

All IT companies, All BPO, All KPO

Call Centers, Information centers

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